KNOWLEDGE DATABASE

Learn all benefits and functions of the online database

Account Settings

1. New Passwort

Please use the “Forgotten Password” function, which you can find here: https://app.tophotelprojects.com/users/password/new 

Due to security reasons, we cannot see your password.

2. Password Settings

Your new password has to:
– Be at least eight characters long
– Contain one letter
– Contain one number
– Contain one special character

It cannot:
– Contain your email address
– Contain your user name
– Be the same as the previous one

3. No Projects are Visible

Your account could be locked. Please contact: support@tophotelprojects.com

4. Change Email Address

If you change an email address, an automatic mail is send out to the new address. Only after you confirm the new address with a click it will become visible in our system.

Account Manager

1. Add an employee / change was rejected

You tried to invite an employee who used to have a test account. Then the email is already in our system and cannot be added again. Please send an email with the address to us so we can delete the old entry.

2. Restrict Countries for your Team

The account manager can restrict the view of other users:
Go to “My Employees” > Click on the tab “Contracts” > Click on “Assign User” > Behind each user is a “Edit Countries” Button > Take out the boxes that the user should not see.

General Functions

1. Search for a Company or a Person

If you want to look for a certain company or an architect, you can use the filter “Office/ Company” (for companies) or “Contacts” (for persons). Choose the filter you need and start typing the name into the keyword search. After three letters, the system will offer you suggestions.

2. Specific Project not Visible any more

Three months after being opened, hotel are no longer visible. Old notes you may have, are still visible though.

3. Country not found

If a country cannot be found, the reason is that there are no luxury projects ongoing at the moment.

4. Project not in the Database

If you cannot find a project in our database, please contact us via the support button. We will research the project as soon as possible and come back to you.

Export Function

1. Export Search Results / Excel

If you have bought the add-on you can see the button “Export Search Results” in the row underneath the number of search results. Please keep in mind that only around 150 projects can be exported per list.

Would you like to buy the add-on, please contact sales@tophotelprojects.com

2. Empty Excel Sheet

You tried to export more than 150 projects or did not remove the check before the column „Description“. This is a very long text and not meant for excel exports.

3. Export Results incorrect

If you write a word into the „Keyword Search“ without choosing a filter first, the system looks mostly through the text fields. Therefore the results may be not as accurate.

Database Terms

1. Star Rating

Tophotelprojects is adapting the European system in categorizing the hotels into 1-5 stars. We evaluate hotels worldwide according to this system.
Most of the hotels are branded by a specific Hotel Brand, which sets its own standards and therefore is settled within a definite “Star-Rating” (e.g. Fairmont Hotels > always 5*).

Independent hotels are rated according to the facilities they will have.

2. TBI

TBI stands for TOPHOTELPROJECTS Benchmark Investment.
This is an automatic calculation of the investment in million US Dollar that includes: region, country, stars category, size of the construction and, of course, the number of rooms.
Property prizes etc. are not taken into account. The TBI is calculated automatically as soon as the above mentioned factors are entered into the database.

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